Outsourced Services?

The development of an outsourcing system was born out of need of small business feeling the burden of not having a focused resource. Small and medium businesses often do not need the dedication and expense of a full function when the function can be outsourced to professionals who can “get the job done”. 

Constraints of legislation and the aggressive competitive environment means that every job is turned over twice and validated, performance and output must be tracked, and development must take place to keep the leading edge. Our approach to outsourcing is two-fold - firstly to ensure compliance and manage risk followed on by managing skill. These two phases build on each other to establish an integrated environment, which drives the values and objectives of the business.


Jill Hamlyn Master Coach

Research conducted by the International Data Corporation (IDC) indicates that the role the Human Resources and Financial sectors play are becoming increasingly complex, and is thus sparking a need for outsourced services. New technologies, globalisation strategies and lack of a skilled employee pool are some of the factors complicating these roles, IDC says, and many companies are outsourcing some of their functions to help deal with these challenges.

Further research on the benefits of outsourcing abounds and has been conducted by companies like the Gartner Group, the Bureau of National Affairs and Accenture. In the recent Accenture survey of more than 800 executives in the US and Europe, 86% said outsourcing gives them more control over business results in a variety of critical areas, the most important being the ability to plan. According to a leading Accenture partner, “Industry leaders are beginning to view outsourcing as a prescription for change versus an antidote to rising costs.”

According to Gartner Research conducted in 2003, the “out” in outsourcing is to be replaced by “strategic” as the nature of business evolves to meet an ever-faster changing pace.

Benefits of strategic sourcing through TPB include:

  • Enhanced Performance by staying ahead by using the proven expertise in the key areas that are the business focus of the external partner.

  • Released Potential whereby key players have more time to focus on their performance, as extra and time- consuming tasks are removed and the outsourced partner is responsible for the full management of the staff on site.

  • Immediate productivity, as the experienced consultants on site at your organisation are able to assimilate immediately into the workplace and become productive and effective.

  • Lower Overheads because of the elimination of the cost of providing services in house, or support services, training costs, fringe benefits, use of company resources, management time, transport, staff welfare and other associated costs with permanent employees (e.g leave pay, recruitment costs).

  • Objectivity and extreme confidentiality in dealing with the HR, finance and payroll issues a company faces on a daily basis, as the external consultants are able to remain outside of the situation and provide the service more efficiently.

  • Continual coverage and availability of experienced resources. In the event that a consultant goes on leave or is off sick, another resource is immediately assigned to the company to ensure continuity, unlike in the case of a permanent employee.



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